Job Description
Join our award-winning Virginia Beach hospitality team as a Front Desk Agent! No experience needed – we provide comprehensive training for passionate individuals eager to launch their career in luxury hospitality. Oceanview Resorts offers competitive compensation, career advancement opportunities, and a vibrant work environment in the heart of Virginia Beach's oceanfront district. As the first point of contact for our guests, you'll deliver exceptional service while enjoying stunning ocean views and a supportive team culture.
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle guest inquiries and resolve service concerns with professionalism
- Process reservations, payments, and account transactions accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Market hotel amenities and local attractions to enhance guest experience
- Maintain meticulous records of guest feedback and service issues
- Assist with valet services and luggage handling during peak hours
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible schedules including weekends and holidays
- Professional appearance and positive customer service attitude
- Attention to detail in financial transactions and record-keeping
- Problem-solving aptitude and composure under pressure