Job Description
Join our award-winning hospitality team at the heart of Memphis! As a Front Desk Agent, you'll be the first point of contact for guests seeking an unforgettable experience in the Bluff City. This full-time shift-based role offers competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant downtown location.
We're seeking energetic professionals who thrive in fast-paced environments and embody Southern hospitality. Enjoy free parking, meal discounts, and a supportive work culture that values your contribution to our guests' memorable stays.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local Memphis attractions to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Memphis attractions and transportation options
- High school diploma or equivalent required