Job Description
Join our award-winning team as a Night Shift Front Desk Agent at Desert Sky Hospitality Group. We're seeking a dynamic professional to deliver exceptional guest experiences during our overnight operations. This critical role ensures seamless service while maintaining a secure environment for our guests and property. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Tucson's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and confirmations
- Respond to guest requests and resolve issues promptly
- Monitor security systems and property access during overnight hours
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Maintain detailed logs of guest interactions and incidents
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proven ability to work independently during overnight shifts
- Strong conflict resolution and multitasking skills
- Proficiency in PMS systems (Opera/Micros preferred)
- Valid Arizona driver's license and clean driving record
- Ability to stand for extended periods and lift 25 lbs
- Flexibility to work weekends and holidays