Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Tampa Hotel! We're seeking energetic individuals with a passion for customer service to create memorable guest experiences. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a dynamic luxury environment. Perfect for career changers or recent graduates looking to enter the hospitality field.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage room reservations and guest inquiries using our property management system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
- Resolve guest concerns promptly and escalate complex issues appropriately
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- No prior hospitality experience required – training provided
- Valid driver's license (for valet operations)
- Must pass background check and drug screening