Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Cleveland! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while mastering our premium guest services protocols. Enjoy competitive pay, comprehensive training, and opportunities for career advancement in the heart of Ohio's vibrant tourism scene.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage room reservations and availability through our PMS system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience not necessary – we train!
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- Must be authorized to work in the United States