Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! No prior experience is needed – we provide comprehensive training to help you succeed. Enjoy flexible shift work while delivering exceptional guest experiences in the heart of El Paso. This entry-level role offers growth opportunities and a supportive work environment perfect for motivated individuals.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with a solutions-oriented approach
- Maintain accurate records of daily transactions and guest communications
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and demeanor
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with learning new software
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and organizational abilities
- Positive attitude and customer service mindset
- Must pass background check and drug screening