Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! No prior experience needed – we provide comprehensive training for motivated individuals eager to launch their careers in customer service. Enjoy flexible shift work in downtown LA while delivering exceptional guest experiences. Our team-centric environment offers growth opportunities and competitive benefits. Perfect for students, career-changers, or anyone seeking a dynamic role in the heart of Los Angeles!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and provide accurate room availability information
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer-focused mindset with problem-solving aptitude
- Valid California driver's license (if assisting with valet)
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and willingness to learn new systems