Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels Raleigh! We're seeking enthusiastic, customer-focused individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible shift schedules, and opportunities for career growth in the heart of North Carolina's capital city.
Why Join Us?
- Comprehensive paid training program
- Health benefits after 60 days
- Employee discounts on hotel stays
- Clear advancement pathways
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Process payments and handle cash transactions
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest activities
- Uphold brand standards and cleanliness protocols
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Attention to detail and accuracy
- No prior experience necessary - training provided!