Job Description
Join the vibrant hospitality team at Memphis Grand Hotel, where every night shift brings new opportunities to create memorable guest experiences. We're seeking dedicated professionals to ensure our overnight operations run seamlessly while maintaining our reputation for excellence in the heart of Memphis.
This role offers competitive compensation, comprehensive benefits, and a supportive work environment perfect for night owls who thrive in dynamic settings. Advance your hospitality career while enjoying Memphis' renowned music scene and Southern charm.
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/outs and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for room readiness and facility upkeep
- Process payments and maintain accurate financial documentation
- Conduct regular property inspections to ensure safety standards
- Resolve guest complaints with professionalism and discretion
- Prepare daily reports and operational summaries for management
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Ability to work independently and make sound decisions during overnight shifts
- Strong communication and conflict resolution skills
- Basic proficiency in property management systems
- Valid Tennessee driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Flexibility to work weekends, holidays, and overtime as needed
- Must pass background check and drug screening