Job Description
Join the vibrant hospitality scene at Grand Plaza Hotel in downtown Chicago! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our esteemed guests. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Chicago's premier hotels.
Responsibilities
- Warmly greet and check-in/check-out guests using our property management system
- Manage reservations, process payments, and maintain accurate billing records
- Handle guest inquiries with professionalism and local area expertise
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold exceptional service standards during peak hours and special events
- Maintain a pristine front desk environment and organize key systems
Qualifications
- No experience required – we train motivated newcomers!
- Exceptional communication and interpersonal skills
- Positive, approachable demeanor with a service-first mindset
- Ability to multitask efficiently in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- High school diploma or equivalent (GED accepted)
- Flexibility to work evenings, weekends, and holidays