Job Description
Join our award-winning team at Sunset Ridge Hospitality Group as a Front Desk Agent in sunny El Paso! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience needed – we provide comprehensive training to help you thrive in a dynamic hospitality environment. Enjoy competitive pay, benefits, and career growth opportunities in one of Texas's most vibrant cities. Apply today and start your journey in hospitality!
Responsibilities
- Warmly greet and check in/out hotel guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries via phone/email
- Process payments and operate property management systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle billing discrepancies and resolve guest concerns promptly
- Maintain a clean, organized front desk area
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency (typing, email)
- Strong problem-solving abilities
- Positive attitude and customer-first mindset
- Ability to work flexible shifts (evenings/weekends)
- Valid Texas driver's license (if applicable)
- Spanish bilingualism preferred but not required