Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of downtown Atlanta! We're seeking energetic and customer-focused Front Desk Agents to deliver exceptional guest experiences. As the first point of contact for our international clientele, you'll embody Southern hospitality while managing check-ins, reservations, and concierge services. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Atlanta's premier hospitality destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications and inquiries via phone, email, and in-person
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with local recommendations and transportation arrangements
- Resolve guest concerns with professionalism and discretion
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Atlanta attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required