Job Description
Launch your hospitality career with us at Grand Hotel San Francisco! We're seeking passionate individuals with no prior experience to join our dynamic front desk team. As the first point of contact for our guests, you'll create memorable experiences while developing valuable customer service and operational skills. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities in the heart of the city.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and property management systems
- Handle cash transactions and daily reconciliation
- Resolve guest concerns with professionalism and empathy
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, property management systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible schedule availability including nights/weekends
- Valid work authorization in the United States