Job Description
Launch your hospitality career with Grand Plaza Hotel in Philadelphia! We're seeking energetic, guest-focused individuals for our front desk team. No prior experience required—we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible shift schedules, and a vibrant work environment where you'll create memorable experiences for guests from around the world. Join our award-winning team and grow your career in the heart of the City of Brotherly Love!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Answer phone calls and respond to inquiries with professionalism
- Assist with reservations, billing, and guest requests
- Collaborate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Resolve guest concerns promptly and effectively
- Process payments and manage cash handling procedures
Qualifications
- No prior experience required—training provided!
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy
- High school diploma or equivalent preferred
- Positive attitude and customer-first mindset