Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of San Antonio! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences. No hospitality experience needed – we provide comprehensive training to launch your career in this dynamic role. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement within our growing luxury hotel chain. Work in a vibrant downtown location surrounded by San Antonio's iconic attractions while gaining valuable customer service skills.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service mindset with problem-solving aptitude
- Must be 18+ years old
- Ability to stand for extended periods