Job Description
Are you ready to elevate your career in the luxury hospitality sector? The Plaza Charlotte Hotel is currently seeking a dynamic and detail-oriented Weekend Shift Lead to join our elite team. We are dedicated to providing world-class service to our guests in the heart of Charlotte, NC, with a reputation that extends across the region including Virginia.
In this pivotal role, you will be the face of our hotel during our busiest weekend periods. If you are a natural leader with a passion for guest satisfaction and a knack for problem-solving, we want to hear from you. Join us and be part of a team that values excellence, innovation, and a warm welcome.
Responsibilities
- Oversee front desk operations, including check-in, check-out, and concierge services, ensuring a seamless guest experience.
- Lead and motivate the weekend team, conducting shift briefings and providing ongoing training.
- Resolve guest complaints and special requests with poise and efficiency.
- Manage room inventory, reservations, and waitlist procedures during peak hours.
- Ensure strict adherence to hotel policies, safety regulations, and brand standards.
- Collaborate with housekeeping and maintenance teams to maintain property readiness.
Qualifications
- High school diploma or GED; hospitality degree or certification is preferred.
- Minimum of 2 years of progressive experience in hotel operations or hospitality management.
- Mandatory availability to work weekends (Saturday and Sunday) and holidays.
- Strong interpersonal and communication skills with a focus on customer service.
- Proficiency in hotel management software and MS Office Suite.