Job Description
Join our prestigious hospitality team at Grand Manhattan Hotels! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in the heart of NYC. No prior experience required – we provide comprehensive training for passionate individuals ready to launch their hospitality career. Enjoy competitive pay, benefits, and opportunities for advancement in one of the world's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and room assignments using PMS software
- Respond to guest inquiries with professionalism and efficiency
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards and hotel policies consistently
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- Authorization to work in the United States required