Job Description
Join our award-winning team at the Grand Plaza Hotel, where exceptional service meets modern luxury! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in Sacramento's vibrant downtown. As the first point of contact, you'll embody our commitment to excellence while enjoying a flexible part-time schedule in a dynamic hospitality environment. Perfect for students or professionals seeking rewarding work-life balance!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences with efficiency and grace
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining positive relationships
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera/PMS) for accurate record-keeping
- Upsell amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems and MS Office
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required
- Valid California driver's license may be required