Job Description
Join Virginia Beach's premier hospitality destination at Oceanview Resort & Spa! We're seeking passionate Guest Services Associates to deliver exceptional guest experiences in our oceanfront property. No prior experience required—comprehensive training provided to ensure your success in this rewarding career path.
As a key member of our team, you'll be the first point of contact for our guests, embodying our commitment to excellence and creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and provide accurate room availability information
- Assist guests with inquiries, requests, and local recommendations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Handle guest complaints with professionalism and solution-oriented approaches
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service orientation and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- No hospitality experience required—training provided
- Must be authorized to work in the United States