Job Description
Join our award-winning team as a Front Desk Agent and launch your career in hospitality! We're seeking enthusiastic individuals with a passion for guest service to be the welcoming face of our luxury hotel. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a vibrant workplace culture in the heart of Atlanta.
As a Front Desk Agent, you'll create memorable experiences for our guests while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. If you're a people person with excellent communication skills and a desire to grow in the hospitality industry, we encourage you to apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations and room assignments using hotel management software
- Respond to guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards and safety protocols at all times
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required – we train all team members!
- High school diploma or equivalent required
- Exceptional customer service and communication skills
- Proficient in basic computer applications and willingness to learn hotel software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including nights, weekends, and holidays
- Positive attitude and team player mentality
- Must be authorized to work in the United States