Job Description
Join our elite team at Grand Peaks Hospitality as a Night Shift Front Desk Agent, where you'll become the heart of our 24/7 luxury guest experience. This pivotal role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Denver's vibrant hospitality scene. Work in a dynamic environment where your exceptional service skills directly shape guest satisfaction and loyalty.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Respond to guest requests and emergencies promptly during night hours
- Coordinate with security, housekeeping, and maintenance teams
- Maintain accurate guest records and confidential information
- Execute end-of-night reconciliation procedures
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving abilities
- Ability to work independently during night shifts
- Proficiency in hotel management software (e.g., Opera, PropertyWare)
- High attention to detail and multitasking skills
- Flexible availability including weekends and holidays