Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Resort as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our vibrant El Paso location. This full-time position offers competitive pay, comprehensive training, and growth opportunities within our luxury resort. Enjoy flexible shift schedules including nights, weekends, and holidays while becoming part of a supportive team dedicated to excellence. Perfect for career changers or recent graduates looking to start in hospitality!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell resort amenities and services
- Maintain a clean and organized lobby area
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required - we provide full training!
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (if driving required)