Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking friendly, energetic individuals with no prior experience to be the first point of contact for our guests. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of San Antonio. If you're passionate about customer service and ready to grow with us, apply today!
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards and maintain a clean, organized lobby
- Collaborate with team members to ensure seamless operations
Qualifications
- No experience required - we provide paid training!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to exceptional guest service
- Ability to stand for extended periods