Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences at our flagship Pittsburgh property. This is your gateway to the hospitality industry with comprehensive training and career growth opportunities.
As the first point of contact for our guests, you'll create memorable impressions while managing check-ins, reservations, and inquiries. We value attitude over experience and provide all necessary training to ensure your success. Enjoy competitive pay, benefits, and a dynamic work environment in the heart of Pittsburgh's cultural district.
Responsibilities
- Warmly greet and register/check-in guests with professionalism and efficiency
- Manage reservation systems and room assignments using hotel software
- Handle guest inquiries, requests, and resolve complaints promptly
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through exceptional service and cleanliness protocols
- Assist with valet services, luggage handling, and concierge duties as needed
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - comprehensive training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn property management systems
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive customer service mindset
- Valid driver's license preferred (for valet operations)