Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! This entry-level role is your gateway to a thriving career in hospitality. Located in the heart of Atlanta, you'll be the first point of contact for our diverse clientele, delivering exceptional service that defines our brand. We offer competitive compensation, comprehensive training, and opportunities for growth. If you're a people person with a passion for creating memorable experiences, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve issues promptly
- Operate property management systems and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional customer service
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with MS Office applications
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment