Job Description
Join our award-winning hospitality team at Grand Plaza Hotels & Resorts! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior hotel experience required – we provide comprehensive training for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our growing chain.
Our Columbus location offers modern amenities and a supportive team culture. As a key first impression specialist, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We value personality over experience and welcome career changers, recent graduates, and hospitality newcomers.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest inquiries and resolve issues promptly
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain lobby area appearance and ensure cleanliness standards
- Collaborate with management to optimize operational workflows
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Exceptional problem-solving abilities
- Professional demeanor and positive attitude
- Ability to multitask in high-pressure situations
- Reliable transportation and flexible availability
- No hospitality experience required – training provided