Job Description
Are you looking to launch a successful career in the hospitality industry? Austin Heights Hotel & Resort is excited to announce an opening for a dedicated Front Desk Agent. We are a leading provider of hospitality services in Pennsylvania and pride ourselves on our welcoming environment.
We are seeking a dynamic individual who is eager to learn. This is a no experience required position, as we believe in training the right attitude. If you possess a warm personality and a strong work ethic, we want you on our team. Join us to provide world-class service to our guests while enjoying a stable, full-time career path.
Responsibilities
- Guest Relations: Provide a warm, professional greeting to all guests and assist with check-in and check-out procedures efficiently and accurately.
- Reservation Management: Handle incoming calls and emails to manage reservations, room assignments, and special guest requests.
- Information Desk: Serve as the primary point of contact for guests, providing information about local attractions, amenities, and hotel policies.
- Operational Support: Maintain the cleanliness and organization of the front desk area and lobby, ensuring a welcoming atmosphere.
- Communication: Relay messages, coordinate with housekeeping and maintenance teams, and resolve guest inquiries with a solution-oriented approach.
- Security & Compliance: Adhere to all safety protocols, manage cash handling, and ensure guest privacy and security.
Qualifications
- Attitude: A friendly, outgoing personality with a genuine passion for helping others succeed.
- Communication: Excellent verbal and written communication skills; ability to interact professionally with a diverse clientele.
- Reliability: Punctual, dependable, and willing to work flexible schedules including weekends and holidays.
- Adaptability: Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Computer Skills: Basic proficiency with computers (training provided on specific hotel software).
- Education: High school diploma or equivalent is preferred; a passion for hospitality is essential.