Job Description
Welcome to Grand Horizon Hotel & Suites, where luxury meets hospitality. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our elite team in Indianapolis. If you have a passion for creating memorable guest experiences and thrive in a dynamic, fast-paced environment, this is the perfect opportunity for you.
As a Front Desk Agent, you will serve as the face of our hotel, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We offer a competitive pay structure, flexible scheduling, and a vibrant work culture. Join us and take your hospitality career to new heights.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, managing check-ins and check-outs with efficiency and accuracy.
- Guest Relations: Address guest inquiries, requests, and concerns promptly, ensuring a seamless and enjoyable stay.
- Operations Management: Oversee the front desk operations, including answering multi-line phones, managing reservations, and processing payments.
- Concierge Services: Offer local recommendations, arrange transportation, and assist with special guest needs.
- Visual Standards: Maintain a pristine lobby and front desk area, ensuring the hotel’s visual standards are met at all times.
- Communication: Relay important messages, coordinate with housekeeping and maintenance staff, and ensure a smooth flow of information.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not required.
- Education: High school diploma or GED equivalent is mandatory.
- Skills: Proficiency in MS Office and property management systems (PMS) is a plus.
- Personality: Exceptional interpersonal skills, a positive attitude, and the ability to remain calm under pressure.
- Schedule: Availability to work flexible shifts, including weekends, nights, and holidays.
- License: Valid driver’s license and reliable transportation.