Job Description
Welcome to Horizon Management Group, where your professionalism defines our guest experience. We are currently seeking a dedicated Front Desk Agent to join our dynamic team in Charlotte, North Carolina. This is an excellent opportunity for individuals looking to start their career in hospitality or real estate management without prior experience required.
As the first point of contact for our clients and visitors, you will play a crucial role in maintaining our reputation for exceptional service. We offer competitive pay, flexible shift work schedules, and a supportive environment for growth.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible shift work to accommodate your lifestyle.
- Comprehensive training program for all new hires.
- Career advancement opportunities within the hospitality sector.
Responsibilities
- Manage Front Desk Operations: Greet guests and visitors with a warm, professional demeanor and direct them to their destinations efficiently.
- Communication Hub: Answer incoming calls, screen and transfer, and take accurate messages for staff members.
- Administrative Support: Handle mail, package deliveries, and maintain the lobby area to ensure a clean and welcoming atmosphere at all times.
- Key Management: Issue and receive keys/access cards securely while maintaining accurate logs and inventory.
- Shift Coordination: Assist in managing the front desk during peak hours and coordinate with maintenance staff for any facility needs.
Qualifications
- No Experience Required: We provide full training for the right candidate looking to break into the industry.
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable tone.
- Attention to Detail: Ability to manage multiple tasks and pay close attention to details, such as time management and filing.
- Computer Proficiency: Basic knowledge of MS Office or property management software is a plus, but not mandatory.
- Reliability: Ability to work flexible shifts, including weekends, nights, and holidays.