Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Atlanta. Immediate full-time positions available with competitive compensation, comprehensive benefits, and growth opportunities. Perfect for passionate individuals ready to shine in a fast-paced luxury environment.
Responsibilities
- Manage check-in/check-out processes efficiently using Opera/PMS systems
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet services
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Valid driver's license with clean record (for valet coordination)
- Basic knowledge of Atlanta attractions and transportation