Job Description
Welcome to the heart of Music City! We are looking for a friendly, professional, and energetic Front Desk Agent to join our award-winning team. If you have a passion for hospitality and a knack for making people feel at home, we want to meet you. We are proud to offer a fantastic work environment with opportunities for growth, even for those just starting their career.
In this role, you will be the first point of contact for our guests, ensuring a memorable stay from the moment they arrive. We provide comprehensive training, so no prior experience is necessary—just bring your great attitude and willingness to learn.
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival and assist with check-in and check-out procedures efficiently and accurately.
- Communication: Answer incoming phone calls and emails promptly, answering questions about local attractions, hotel amenities, and services.
- Front Desk Operations: Manage reservations, update guest information, and process payments using our property management system.
- Lobby Maintenance: Maintain a clean, organized, and welcoming reception area, ensuring all public spaces are presentable at all times.
- Guest Support: Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and address any immediate guest requests.
- Problem Solving: Handle guest complaints or concerns with patience and professionalism, escalating issues when necessary to ensure guest satisfaction.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required. We value attitude and potential over past job history.
- Skills: Basic computer literacy and typing skills are required.
- Interpersonal: Excellent communication skills and a friendly, approachable demeanor.
- Availability: Must be able to work flexible shifts, including weekends and holidays.
- Reliability: Must be punctual, professional, and able to work well in a fast-paced team environment.