Job Description
Join the vibrant hospitality team at Grand Columbus Hotel, where we redefine overnight excellence! We're seeking dedicated Night Shift Hotel Associates to deliver exceptional guest experiences during our peak evening hours. As a cornerstone of our 24/7 operations, you'll ensure seamless service while our city sleeps. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Ohio's most dynamic hospitality environments.
Responsibilities
- Deliver personalized guest check-in/check-out services during overnight hours
- Monitor security systems and respond to guest emergencies promptly
- Manage concierge services for late-night arrivals and special requests
- Oversee housekeeping operations for overnight room turnovers
- Handle billing inquiries and payment processing with precision
- Coordinate with maintenance teams for urgent facility issues
- Maintain detailed logs of guest interactions and operational activities
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Flexible availability for overnight shifts (11 PM - 7 AM)
- Strong problem-solving and conflict resolution skills
- Proficient in hotel management systems (Opera, etc.)
- Valid Ohio driver's license (for airport runs)
- First Aid/CPR certification or willingness to obtain
- Exceptional communication in English; Spanish a plus
- Ability to multitask in high-pressure situations