Job Description
Join our award-winning downtown Milwaukee team as a Front Desk Agent! No hospitality experience needed – we provide comprehensive training for motivated individuals ready to launch their career in customer service. This full-time position offers competitive pay, flexible shift work, and growth opportunities within our luxury hotel chain. Perfect for recent graduates or career changers seeking a dynamic, people-focused role in Wisconsin's vibrant hospitality scene.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and concierge support
- Manage reservations using Opera property management system
- Handle cash transactions and process payments accurately
- Resolve guest inquiries and complaints with professionalism
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain security protocols and guest confidentiality
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, reservation systems)
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and demeanor
- Problem-solving abilities and attention to detail
- Valid Wisconsin driver's license preferred
- 18+ years of age required