Job Description
Are you a people person looking to kickstart your career in the hospitality industry? Grand Horizon Hospitality is seeking a dynamic Front Desk Agent to join our award-winning team in the heart of New York City. We offer immediate hire opportunities for candidates eager to learn, grow, and excel in a fast-paced environment. No prior experience is necessary—we provide comprehensive training to ensure your success.
As the face of our brand, you will play a crucial role in creating memorable guest experiences. We are looking for reliable, outgoing individuals who are ready to take on a new challenge and build a long-term career in a prestigious setting.
As the face of our brand, you will play a crucial role in creating memorable guest experiences. We are looking for reliable, outgoing individuals who are ready to take on a new challenge and build a long-term career in a prestigious setting.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure with a smile.
- Manage check-in and check-out processes efficiently using our property management software.
- Answer incoming calls and emails promptly to address guest inquiries and resolve issues.
- Assist with baggage handling and provide directions to local attractions.
- Monitor the lobby area to ensure a welcoming and secure environment.
- Handle cash transactions and operate the POS system accurately.
- Maintain a high standard of cleanliness and organization in the front desk area.
Qualifications
- Excellent communication skills with a friendly and professional demeanor.
- Ability to stand for long periods and work in a fast-paced, high-traffic setting.
- Basic computer literacy and a willingness to learn new software quickly.
- Strong attention to detail and problem-solving abilities.
- Reliability and a positive attitude towards teamwork.
- High school diploma or equivalent required.