Job Description
Are you ready to launch a rewarding career in the heart of the hospitality industry? Grand Horizon Hotels & Resorts is currently seeking enthusiastic and energetic individuals to join our team as Front Desk Agents. We pride ourselves on delivering exceptional guest experiences and offer a comprehensive training program for candidates with no prior experience.
As a member of our front-line team, you will be the face of our brand, ensuring every guest feels welcomed and valued. We foster a supportive work environment where growth and development are encouraged. If you have a positive attitude and a passion for service, we want to meet you.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage the check-in and check-out process efficiently using our state-of-the-art property management system.
- Answer incoming phone calls and respond to guest inquiries via email or in person with a focus on speed and accuracy.
- Maintain the cleanliness, organization, and visual appeal of the front desk and lobby area.
- Handle guest complaints and special requests with empathy, patience, and problem-solving skills.
- Assist with key card issuance, safe deposit box procedures, and billing inquiries.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No prior experience required; we provide full on-the-job training.
- Excellent verbal communication skills in English.
- Strong interpersonal skills with a friendly, approachable, and outgoing personality.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer literacy and typing proficiency.
- High school diploma or GED equivalent.
- Ability to stand for extended periods and lift up to 20 lbs.