Job Description
Join the prestigious The Serrano Hotel Miami as a Front Desk Agent. We are seeking enthusiastic individuals to join our dynamic team and represent our brand to the world. If you are looking for a stable career in hospitality with no prior experience required, this is the perfect opportunity for you.
Located in the heart of the vibrant Brickell district, our hotel offers a modern and luxurious environment. We pride ourselves on exceptional guest service and provide comprehensive on-the-job training to ensure your success.
Why Join Us?
- Premium Training: We don’t just hire; we invest in you with top-tier hospitality training.
- Competitive Pay: Earn a salary between $18.00 and $25.00 per hour.
- Perks: Employee discounts, health benefits, and a collaborative team culture.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Manage the check-in and check-out process efficiently using our property management systems.
- Answer incoming calls and respond to guest inquiries via email or in person with high accuracy.
- Assist guests with local recommendations, restaurant reservations, and transportation needs.
- Handle guest complaints or issues promptly to resolve them to the guest's satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No prior hospitality experience is required; we provide full training.
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Professional appearance and grooming standards.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer proficiency and willingness to learn new software.
- Fluency in English; bilingual candidates are highly encouraged to apply.