Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals with a passion for customer service to create memorable guest experiences at our premier downtown Minneapolis location. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible shift schedules, and opportunities for career growth within our expanding portfolio of luxury properties.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits (full-time)
- Employee discounts on hotel stays and dining
- 401(k) with company match
- Tuition reimbursement assistance
Responsibilities
- Warmly welcome and check in guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiriesOperate property management systems (PMS) and booking software
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic computer proficiency
- Positive attitude and willingness to learn
- Valid work authorization in the United States