Job Description
Elevate Your Career in Hospitality
Are you seeking a stable and rewarding night shift job in Fresno, CA? Join the elite team at Grand Hotel Fresno, where we pride ourselves on delivering world-class service 24/7. We are currently looking for detail-oriented and customer-focused individuals to join our night operations team. This is an excellent opportunity for those who thrive in a quiet, efficient environment while ensuring our guests have a seamless and memorable stay.
Why Join Us?
- Competitive hourly wage with night shift differential.
- Comprehensive health, dental, and vision insurance.
- Paid time off and employee discounts on dining and spa services.
- Opportunities for career advancement within a premier hotel brand.
- A professional, supportive work environment in the heart of Fresno.
Responsibilities
- Front Desk Operations: Manage all front desk activities during the night shift, including check-ins, check-outs, and key card issuance.
- Guest Assistance: Respond to guest inquiries, requests, and complaints promptly and professionally to ensure high satisfaction levels.
- Financial Accuracy: Process nightly credit card settlements, cash drops, and manage the safe with strict accuracy and adherence to hotel policies.
- Security & Safety: Conduct regular security patrols of the property, including parking lots and common areas, to ensure guest and staff safety.
- System Management: Update guest profiles and reservations in the Property Management System (PMS) and handle wake-up calls and service requests.
- Facility Maintenance: Monitor building systems, including fire safety and HVAC, and report any maintenance issues to the appropriate department immediately.
- Cleanliness: Ensure the lobby, reception area, and restrooms are immaculate and welcoming throughout the night.
Qualifications
- Education: High school diploma or GED required; hospitality or customer service degree preferred.
- Experience: Previous experience in hospitality, front desk operations, or a similar customer service role is highly desirable.
- Availability: Must be available to work nights, specifically from 11:00 PM to 7:00 AM.
- Skills: Strong computer proficiency and familiarity with PMS software (e.g., Opera, Micros) is a plus.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Physical Demands: Ability to stand for extended periods, lift up to 20 lbs, and perform light cleaning duties.
- Attitude: A professional appearance, positive attitude, and ability to work independently with minimal supervision.