Job Description
Welcome to Grand Horizon Hospitality, where we define excellence in the Minneapolis hospitality scene. We are currently seeking a charismatic and reliable Front Desk Agent to join our dynamic team. We are proud to offer positions that are open to candidates with no prior experience, providing comprehensive training and a supportive environment for your career growth.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for individuals who possess a natural flair for service, a positive attitude, and a dedication to creating memorable guest experiences. If you are eager to start a career in the hotel industry, this is the perfect opportunity for you.
- Zero Experience Necessary: We provide on-the-job training and mentorship.
- Modern Work Culture: Join a team that values innovation, collaboration, and professionalism.
- Competitive Compensation: Earn a competitive hourly wage with performance-based incentives.
Responsibilities
- Provide a warm, professional greeting to all guests upon arrival and departure.
- Manage the check-in and check-out process efficiently using hotel management software.
- Answer and route incoming phone calls while maintaining a professional reception area.
- Assist guests with inquiries regarding local amenities, directions, and hotel services.
- Process payments accurately and resolve any guest issues or complaints with empathy.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer literacy and typing proficiency.
- Flexibility to work varying shifts, including weekends and holidays.