Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in one of America's most vibrant cities. Immediate hire opportunity for motivated professionals ready to shine in hospitality.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, handling reservations, and resolving guest inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in downtown Austin.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns with empathy and problem-solving skills
- Upsell hotel amenities and local attractions to enhance guest experiences
- Multitask in a fast-paced environment while maintaining attention to detail
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred
- Professional appearance and positive demeanor