Job Description
Welcome to the Grand Hotel Nashville, where Southern charm meets modern luxury. We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our vibrant hospitality team. Whether you are starting your career in the industry or looking to make a move, we value passion, professionalism, and a smile above all else.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We believe in growing from within, which is why we offer comprehensive training for candidates with no prior experience. If you have a strong work ethic and a desire to provide exceptional service, we want to meet you.
Why Join Us?
- Competitive pay starting at $15.00/hr.
- Health, dental, and vision insurance available.
- Employee discounts on dining and local attractions.
- Professional development and career advancement opportunities.
- A supportive and inclusive work environment.
Responsibilities
- Guest Relations: Warmly welcome guests upon arrival and ensure a smooth check-in and check-out process.
- Communication: Handle incoming calls, emails, and face-to-face inquiries with a professional and friendly demeanor.
- Operations Support: Assist in managing the front desk operations, including handling reservations, wake-up calls, and mail services.
- Problem Solving: Address guest concerns and issues promptly and efficiently to ensure 100% guest satisfaction.
- Security & Access: Verify guest identities, issue room keys, and ensure the security of the hotel premises.
- Administrative Tasks: Maintain accurate guest records in our property management system (PMS).
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous hospitality experience is not required; we are willing to train the right candidate.
- Skills: Strong interpersonal and communication skills.
- Computer Literacy: Basic proficiency with computers and Microsoft Office Suite.
- Appearance: Professional appearance and grooming standards are essential.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attitude: A positive attitude and a genuine desire to serve others.