Job Description
Welcome to The Fontenelle Hotel, a landmark of luxury and hospitality in the heart of downtown Omaha. We are currently seeking a dedicated and charismatic Front Desk Agent to join our elite team. If you have a passion for creating memorable guest experiences and thrive in a fast-paced, dynamic environment, we want to meet you.
As a Front Desk Agent, you are the face of our brand. You will be responsible for providing warm, personalized service to our guests, ensuring their stay is nothing short of exceptional. We offer a competitive salary, comprehensive benefits, and a culture that values professionalism and growth.
Why Join Us?
- Work in a historic, luxury setting.
- Competitive pay and benefits package.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Execute efficient and welcoming check-in and check-out procedures for all guests.
- Manage front desk operations, including answering phones, handling reservations, and processing payments accurately.
- Address guest inquiries, requests, and complaints with empathy and professionalism, escalating issues when necessary.
- Maintain a pristine lobby area and public spaces to reflect the hotel's high standards of cleanliness and presentation.
- Assist in training new staff and upholding company policies and procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus but not mandatory for entry-level candidates.
- Strong interpersonal and verbal communication skills with a polished, professional demeanor.
- Proficiency in MS Office Suite and hotel property management systems (PMS) is preferred.
- The ability to multitask effectively in a high-pressure, fast-paced environment.
- A valid driver's license and reliable transportation.
- Flexibility to work evenings, weekends, and holidays as required.