Job Description
We are seeking a dynamic and experienced Hotel Manager to lead our front-of-house operations. This is an urgent hiring position for a dedicated professional ready to excel in a fast-paced hospitality environment in the heart of Chicago.
Join our elite team where we prioritize exceptional guest experiences and operational excellence. If you thrive under pressure and love creating memorable stays, we want to hear from you.
Responsibilities
- Oversee daily hotel operations and ensure seamless guest check-in and check-out processes.
- Manage front desk staff, train new hires, and conduct shift briefings.
- Handle high-level guest inquiries and resolve conflicts efficiently to maintain high satisfaction scores.
- Monitor inventory levels and coordinate with vendors for timely deliveries.
- Ensure strict compliance with health, safety, and sanitation regulations.
- Maintain accurate financial records and manage daily budgets.
- Build and maintain relationships with local businesses and event planners.
Qualifications
- Minimum of 2-3 years of experience in hotel management or supervisory roles.
- Strong leadership and interpersonal communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in hotel management software (e.g., Opera, Micros).
- High school diploma required; Bachelor's degree in Hospitality or Business preferred.
- Certified Hotel Administrator (CHA) or similar certification is a plus.