Job Description
Welcome to the heart of Music City! We are seeking a vibrant and organized Front Desk Agent to join our award-winning hospitality team. Even if you have zero prior experience, we want to hear from you! We believe that great service comes from great attitudes, and we provide comprehensive training to help you thrive.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a dynamic work environment, competitive pay, and opportunities for rapid career advancement within our growing property portfolio.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in and check-out process.
- Manage incoming calls and emails with professionalism and efficiency.
- Handle guest inquiries regarding local attractions, dining, and hotel services.
- Process payments accurately and maintain the front desk area to the highest standards of cleanliness and organization.
- Assist in the maintenance of guest records and databases.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience required; we provide on-the-job training.
- Must be at least 18 years of age with a valid government-issued ID.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and math skills.
- High school diploma or GED equivalent preferred.