Job Description
Join our award-winning team at Oceanview Resort & Spa, where we create unforgettable coastal experiences! We're seeking enthusiastic Guest Services Associates to be the first point of contact for our guests. No prior hotel experience required – we provide comprehensive training to ensure your success. If you're passionate about hospitality, enjoy a fast-paced environment, and want to grow your career in Virginia Beach's premier resort, apply today!
Responsibilities
- Check in/out guests efficiently using resort management systems
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Market resort amenities and local attractions to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a dynamic environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Customer service orientation with patience and empathy
- Ability to work flexible shifts including weekends/holidays