Job Description
Join Our Elite Team at Grandview Inn & Resort
We are seeking a highly motivated and professional Front Desk Agent to join our hospitality team in Long Beach, Georgia. As a key member of our front-of-house staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer immediate hire opportunities for candidates who are passionate about service excellence and possess a warm, welcoming demeanor.
Why Choose Us?
- Immediate start available.
- Competitive hourly wage ($16.00 - $20.00).
- Employee-friendly policies and a supportive work environment.
- Discounted rates for accommodations and dining.
Responsibilities
- Greet and Welcome: Provide a warm, friendly, and professional greeting to all guests upon arrival and departure, ensuring a high standard of customer service.
- Check-In/Check-Out: Efficiently manage guest check-ins and check-outs using our property management system, ensuring accuracy in billing and reservations.
- Guest Relations: Respond to guest inquiries, requests, and complaints promptly and professionally, escalating issues to management when necessary to ensure guest satisfaction.
- Phone Management: Answer and direct incoming calls in a courteous manner, take accurate messages, and assist with reservation requests.
- Front Desk Operations: Maintain a clean, organized, and secure front desk area, including cash handling and daily banking procedures.
- Information Dissemination: Provide accurate information regarding local attractions, dining options, and hotel amenities to enhance the guest experience.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred but not required for qualified applicants.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Interpersonal Skills: A friendly, outgoing personality with a genuine desire to help others and create a welcoming atmosphere.
- Technical Proficiency: Basic computer skills and the ability to learn reservation software and property management systems quickly.
- Availability: Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Requirements: Must be at least 18 years old and possess a high school diploma or equivalent.