Job Description
Are you looking to launch your career in the hospitality industry? The Austin Grand Hotel is currently seeking a friendly and professional Front Desk Agent to join our dynamic team. We pride ourselves on being an entry-level friendly environment where you can grow and master the art of premium guest service without needing prior experience.
As the face of our hotel, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have a positive attitude, excellent communication skills, and a genuine desire to provide top-tier service, we want to meet you.
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival, check them in efficiently, and provide a detailed orientation to our hotel facilities.
- Guest Relations: Handle all guest inquiries, requests, and complaints with patience and professionalism, ensuring 100% guest satisfaction.
- Operational Support: Answer incoming calls, manage the switchboard, and relay messages accurately and promptly.
- Administrative Tasks: Assist with front desk operations including mail sorting, key management, and maintaining the reception area.
- Check-out: Process departures smoothly, ensuring all billing and invoices are accurate.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest rooms and public spaces are pristine.
Qualifications
- No Experience Required: We welcome entry-level candidates who are eager to learn and willing to be trained.
- Communication: Strong verbal communication skills and a professional phone manner are essential.
- Computer Literacy: Basic proficiency with computers and the ability to learn our property management system quickly.
- Reliability: Must be punctual and able to work a flexible schedule, including weekends and holidays.
- Professional Appearance: A neat, clean, and professional appearance is required.
- Language: English speaking is mandatory; bilingual candidates are a plus.