Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Dallas! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Downtown Dallas. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas' most dynamic cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license (for valet duties if applicable)
- Basic knowledge of Dallas tourism and local attractions
- High school diploma or equivalent required
- Fluency in English; Spanish proficiency highly valued