Job Description
Are you looking to launch a rewarding career in the vibrant hospitality industry without prior experience? The Luxury Inn of Philadelphia is seeking enthusiastic, customer-focused individuals to join our dynamic Front Office team. We believe in growing our own talent and provide comprehensive training to ensure your success.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. If you have a great attitude, a willingness to learn, and a passion for helping people, we want to meet you!
Why Join Us?
- No Experience Necessary: We offer paid on-the-job training for the right candidates.
- Competitive Pay: Earn a competitive hourly rate plus potential tips.
- Professional Growth: Clear pathways for advancement within the hospitality sector.
- Employee Discounts: Enjoy exclusive discounts on dining and local attractions.
Responsibilities
- Check guests in and out efficiently, ensuring a seamless and welcoming experience.
- Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Manage guest accounts, process credit card payments, and handle cash transactions with strict accuracy.
- Assist in maintaining the cleanliness and aesthetic appeal of the lobby and public areas.
- Resolve guest concerns and complaints with a focus on customer satisfaction and retention.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Perform light administrative duties such as filing, data entry, and maintaining logs.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Strong computer proficiency and attention to detail.
- A positive attitude and a genuine desire to provide exceptional guest service.
- Ability to stand for extended periods and lift moderate amounts of weight (e.g., luggage).