Job Description
Welcome to The Grand Philadelphia Hotel, where luxury meets hospitality. We are currently seeking dedicated individuals to join our front-of-house team as Front Desk Agents. We value personality, energy, and a strong work ethic above all else. If you are looking for a rewarding career in the heart of Philadelphia with no prior experience required, this is your opportunity to shine.
As a key member of our team, you will be the first point of contact for our guests, ensuring their stay is memorable from check-in to check-out. We offer comprehensive training, competitive benefits, and a supportive work environment.
Responsibilities
- Check guests in and out efficiently using our property management system (training provided).
- Handle guest inquiries, complaints, and requests with a professional and problem-solving attitude.
- Manage the front desk console, including answering phones and processing payments.
- Maintain the cleanliness and organization of the reception area and lobby.
- Assist in coordinating housekeeping and maintenance requests.
Qualifications
- No prior experience required – we will train the right candidate!
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or GED equivalent.
- Proficiency with basic computer applications and smartphones.
- Strong customer service mindset and a positive demeanor.